Cancellation and Refund Policy

1. Cancellation by the Customer

You may cancel your booking in writing to contact@brevillia.com. Cancellation charges depend on when we receive your notice before the package start date:

• More than 30 days: full refund minus any non-refundable third-party fees.
• 15–30 days: 50% refund of the package price.
• 7–14 days: 25% refund of the package price.
• Less than 7 days or no-show: no refund.

2. Refund Eligibility

Refunds are issued to the original payment method within 14 business days after we approve your request. All refunds are subject to deductions for non-refundable costs charged by third-party suppliers (e.g., hotels, ski resorts, transport).

3. Force Majeure

We are not liable for cancellations or delays caused by events beyond our reasonable control, including but not limited to natural disasters, epidemics, government restrictions, or war. In such cases, we will work with you to reschedule or provide a credit note where possible.

4. Third-Party Supplier Terms

Some components of your ski package are provided by third parties (e.g., airlines, hotels, ski schools). Their own cancellation and refund policies apply to those components. We will assist you in communicating with them, but we cannot override their terms.

5. How to Request a Refund

To request a refund, email contact@brevillia.com with your booking reference and reason for cancellation. We will confirm receipt within 3 business days.